Division of Child Support Services

  Important Notice about your Child Support Case  

A new, easier to use child support case management system is coming October 7, 2026. Information on the current online portal will continue to be updated until September 30, 2026.

Beginning October 1st, as we prepare to move to the new system, no updates will be made to your case. The new portal will be available beginning October 7th.

Please note the following payment disbursement timeline while the system is temporarily unavailable.

  • Payments received October 1st, 2nd, 3rd, and 4th will be disbursed on October 5th.
  • Payments received October 5th will be disbursed on October 6th.
  • Beginning October 6th, all payments will be disbursed the day after they are received.

To learn more about the new system and how to prepare for the updated login process,
please visit Illinois Child Support




  Online Services  




If you have an active child support case you can access your case information:

  • Full Website - More information for larger screens.
  • Mobile Website - Slightly less information but optimized for smaller screens.
 

  To Apply for Services  




You can apply for child support services by clicking the link below or calling 1-800-447-4278.

Note: You do not need to be a Department of Human Services client to receive child support services.


  Undelivered Payments Service  




The Department of Healthcare and Family Services places payments and refunds on hold when problems are encountered with mailing addresses. To find out if we are holding payments or refunds for you, please click on the link below:

QR code linking to mobile version of customer service website

View Mobile Website

http://online.hfs.illinois.gov/online/mobileIndex.jsp


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